Deepak S.

Product Manager

Bangalore, IN.

About

Highly accomplished Product Manager with over 8 years of IT experience, including 2+ years in product management, specializing in Identity and Access Management (IAM) solutions. Proven ability to orchestrate end-to-end product lifecycles, drive significant adoption gains (up to 30%), and enhance user productivity (20%) through strategic SSO implementations and cross-platform integrations. Leverages a strong execution mindset and cross-functional collaboration to translate complex customer needs into scalable, measurable solutions that align product vision with critical business impact.

Work

AuthX - IAM Solutions

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Product Engineer (Product Manager)

Bangalore, Karnataka, India

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Summary

Orchestrated end-to-end ownership of the AuthX IAM product lifecycle, delivering scalable, customer-centric solutions for over 100 enterprise customers from concept to continuous optimization.

Highlights

Reduced manual provisioning by 40% for AuthX IAM solutions by orchestrating advanced directory synchronization capabilities across Azure AD, SCIM, LDAP, and Google Workspace.

Enabled new secure access for 10,000 global users by architecting enterprise-grade SSO workflows utilizing SAML and OIDC within the AuthX identity platform.

Elevated user adoption by 20% and decreased support tickets by 30% through redesigning portal workflows and crafting clear, user-friendly documentation for the AuthX interface.

Boosted customer satisfaction to 90% by executing A/B tests and synthesizing user insights to prioritize high-impact features and drive product decisions.

Accelerated development velocity by 20% by translating complex business requirements into structured, actionable user stories across cross-functional teams.

Hashout Software Technologies

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Citrix Administrator

Bangalore, Karnataka, India

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Summary

Managed and optimized Windows and Citrix infrastructure, ensuring seamless daily operations and high system availability for over 500 users and 20+ applications.

Highlights

Managed comprehensive Windows and Citrix infrastructure supporting 500+ users and 20+ applications, ensuring seamless daily operations and high system availability.

Deployed and configured Citrix Virtual Apps and Desktops (CVAD) in both physical and virtual environments, providing consistent and reliable access to enterprise applications.

Performed routine health checks and farm optimizations, significantly improving system stability and minimizing performance issues across the infrastructure.

Citrix (A Business Unit of CSG)

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Technical Marketing Lead / Product Marketing

Bangalore, Karnataka, India

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Summary

Led technical marketing and product marketing initiatives, driving feature integration and enhancing user productivity for Citrix Workspace app across diverse Linux environments.

Highlights

Increased Citrix Workspace app features integration by 30% across Linux-based environments by seamlessly integrating new features with IGEL OS, Stratodesk, and NComputing platforms.

Boosted authentication efficiency and improved user productivity by 20% through the strategic deployment of passwordless sign-in solutions on Citrix-Linux platforms.

Enabled the successful delivery of 5-7 new Workspace app enhancements by effectively bridging product and engineering teams to close feature gaps and streamline execution.

Fluidmac Hose Industries

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Production Engineer / IT System Admin

Bangalore, Karnataka, India

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Summary

Managed IT systems and provided production engineering support, ensuring high SLA compliance and enhancing system reliability for 200 users.

Highlights

Achieved 95% SLA compliance for 200 users by efficiently resolving support tickets through L1/L2 Windows and Citrix issue triaging, ensuring timely and seamless IT operations.

Increased server uptime by 15% and enhanced overall system reliability by implementing automated health checks and monitoring tools across Citrix environments.

Education

Ballari Institution of Technology and Management, Visvesvaraya University

Ballari, Karnataka, India
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Bachelor of Engineering (B.E.) Mechanical Engineering

Sirguppa Education Society

Sirguppa, Karnataka, India
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Diploma Mechanical Engineering

Skills

Product Strategy and Execution

Product Strategy, Lifecycle Management, Roadmap Execution, Agile Delivery, Sprint Planning, Backlog Prioritization, Stakeholder Collaboration, Data-Driven Insights, Cross-Platform Integration, Go-to-Market Enablement.

Technical and Domain Expertise

IAM Solutions (SSO – SAML, OIDC), Directory Sync (Azure AD, SCIM, LDAP), Passwordless Authentication, Citrix Technologies (CVAD, XenServer), OS Platforms (Windows, Linux, IGEL OS, Stratodesk, NComputing, Chrome OS), Azure Virtual Desktop, Windows 365, Azure DevOps.