# Deepak S. - Product Manager
Source: https://hello.cv/deepakdeepaks
Bangalore

## Links
- LinkedIn | https://www.linkedin.com/in/deepak-s-product-manager/

## About
Highly accomplished Product Manager with over 8 years of IT experience, including 2+ years in product management, specializing in Identity and Access Management (IAM) solutions. Proven ability to orchestrate end-to-end product lifecycles, drive significant adoption gains (up to 30%), and enhance user productivity (20%) through strategic SSO implementations and cross-platform integrations. Leverages a strong execution mindset and cross-functional collaboration to translate complex customer needs into scalable, measurable solutions that align product vision with critical business impact.

## Work
### Product Engineer (Product Manager) | AuthX - IAM Solutions
Orchestrated end-to-end ownership of the AuthX IAM product lifecycle, delivering scalable, customer-centric solutions for over 100 enterprise customers from concept to continuous optimization.
- Reduced manual provisioning by 40% for AuthX IAM solutions by orchestrating advanced directory synchronization capabilities across Azure AD, SCIM, LDAP, and Google Workspace.
- Enabled new secure access for 10,000 global users by architecting enterprise-grade SSO workflows utilizing SAML and OIDC within the AuthX identity platform.
- Elevated user adoption by 20% and decreased support tickets by 30% through redesigning portal workflows and crafting clear, user-friendly documentation for the AuthX interface.
- Boosted customer satisfaction to 90% by executing A/B tests and synthesizing user insights to prioritize high-impact features and drive product decisions.
- Accelerated development velocity by 20% by translating complex business requirements into structured, actionable user stories across cross-functional teams.
### Citrix Administrator | Hashout Software Technologies
Managed and optimized Windows and Citrix infrastructure, ensuring seamless daily operations and high system availability for over 500 users and 20+ applications.
- Managed comprehensive Windows and Citrix infrastructure supporting 500+ users and 20+ applications, ensuring seamless daily operations and high system availability.
- Deployed and configured Citrix Virtual Apps and Desktops (CVAD) in both physical and virtual environments, providing consistent and reliable access to enterprise applications.
- Performed routine health checks and farm optimizations, significantly improving system stability and minimizing performance issues across the infrastructure.
### Technical Marketing Lead / Product Marketing | Citrix (A Business Unit of CSG)
Led technical marketing and product marketing initiatives, driving feature integration and enhancing user productivity for Citrix Workspace app across diverse Linux environments.
- Increased Citrix Workspace app features integration by 30% across Linux-based environments by seamlessly integrating new features with IGEL OS, Stratodesk, and NComputing platforms.
- Boosted authentication efficiency and improved user productivity by 20% through the strategic deployment of passwordless sign-in solutions on Citrix-Linux platforms.
- Enabled the successful delivery of 5-7 new Workspace app enhancements by effectively bridging product and engineering teams to close feature gaps and streamline execution.
### Production Engineer / IT System Admin | Fluidmac Hose Industries
Managed IT systems and provided production engineering support, ensuring high SLA compliance and enhancing system reliability for 200 users.
- Achieved 95% SLA compliance for 200 users by efficiently resolving support tickets through L1/L2 Windows and Citrix issue triaging, ensuring timely and seamless IT operations.
- Increased server uptime by 15% and enhanced overall system reliability by implementing automated health checks and monitoring tools across Citrix environments.

## Education
### Ballari Institution of Technology and Management, Visvesvaraya University | Mechanical Engineering
### Sirguppa Education Society | Mechanical Engineering

## Skills
### Product Strategy and Execution
- Product Strategy
- Lifecycle Management
- Roadmap Execution
- Agile Delivery
- Sprint Planning
- Backlog Prioritization
- Stakeholder Collaboration
- Data-Driven Insights
- Cross-Platform Integration
- Go-to-Market Enablement
### Technical and Domain Expertise
- IAM Solutions (SSO – SAML, OIDC)
- Directory Sync (Azure AD, SCIM, LDAP)
- Passwordless Authentication
- Citrix Technologies (CVAD, XenServer)
- OS Platforms (Windows, Linux, IGEL OS, Stratodesk, NComputing, Chrome OS)
- Azure Virtual Desktop
- Windows 365
- Azure DevOps

## Source
Read this profile on Hello.cv: https://hello.cv/deepakdeepaks
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